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If you have any questions or need help with your account, please contact us to assist you.

 

Sales Questions
To place an order or ask questions about a product advertised on our site, please call our Sales Department at 1-800-935-1340

 

Monday to Friday
9:00AM to 9:00PM Eastern Time (EST)

 

Saturday to Sunday
9:00AM to 6:00PM Eastern Time (EST)

 

Customer Service
To check the status of your shipment or discuss an order that has already been placed, please contact our Customer Care Department at 1-800-935-1340

 

Monday to Friday
9:00AM to 9:00PM Eastern Time (EST)

 

Saturday to Sunday
Closed

SHIPPING OPTIONS

Free Economy Shipping Promotion

Free shipping valid on orders of new products $49 or more. All orders over $99 qualify for free Economy shipping*.

*Offer subject to change without notice. Offer on economy shipping within the 48 contiguous United States only. Shipments to Alaska or Hawaii do not qualify. Qualifying purchase based on pre-tax, post-discount amount. Orders can be expedited at customer's expense. No adjustments can be made to prior purchases.

Same Day Shipping

Most orders ship same day if placed by 5PM EST (M-F)* **

*Certain items require 1 or more business days to ship and therefore don't qualify. Items unable to ship same day are clearly identified on the product page.

**Orders received Friday after 5 PM EST, on weekends, or on holidays, will be shipped the next business day. For freight items orders must be placed by 3pm EST (M-F) for same day shipping.

How much will it cost?

For only $6.99 we will ship your order anywhere within the 48 contiguous United States.* **

*If you need your order delivered sooner, you can select from the expedited options presented in checkout.

**Item(s) over 150 lbs must be shipped freight and therefore do not qualify for $6.99 shipping.

Our Shipping Guarantee

For select shipping options we guarantee that your shipment will arrive on or before the date listed or we will refund your shipping cost.*

*Guaranteed delivery times can be impacted by Acts of God or situations outside of CPO/UPS control. In these rare instances, shipping costs cannot be reimbursed.

Business or Residential Address:

Orders shipping to a business address via Economy or Standard shipping will be delivered Monday through Friday (excluding holidays). Orders shipping to a residential address will be delivered Tuesday through Saturday, where available (excluding holidays).

For example:A package shipped to a business address on Monday with a transit schedule of 2 business days, (not including the day the package is shipped) can be expected for delivery on Wednesday. A package shipped on Friday with a 2-day transit schedule can be expected for delivery on Tuesday.

A package shipped to a residential address on Thursday with a transit schedule of 2 business days, (not including the day the package is shipped) can be expected for delivery on Saturday. A package shipped on Friday with a 2-day transit schedule can be expected for delivery on Tuesday.

Multiple Packages or Multiple Shipments:

Your order may ship in multiple packages depending on the quantity or size of the items. Also, items in your order may ship from multiple warehouses and arrive in separate deliveries. This will be clearly communicated on the shipping page of Checkout.

Carriers Used:

CPO exclusively uses UPS for delivery of parcel packages. In some instances, when the Economy shipping method is selected, your package might be delivered by a USPS carrier via the UPS SurePost delivery system.

All Standard, Express, Priority, and Premium shipping services will exclusively use the traditional UPS delivery system.

Freight Delivery:

Depending on the size of your order, your item(s) may ship via a freight company. Freight deliveries require a delivery time be scheduled and someone must be present at the time of delivery to inspect and sign for the merchandise.

If your order contains more than one item and one of the items must be shipped via freight then the remaining items may be palletized and shipped together.

Depending on the facilities available at the delivery address, a lift gate might be required. Lift gate options will be presented at checkout. Additional charges may apply.

Lift Gate Service

For freight deliveries, you have the option of adding a lift gate to your delivery. A lift gate is the device that lowers a product from the truck to ground level.

CPO recommends adding lift gate service for freight deliveries exceeding 100 lbs if you do not have a loading dock or fork lift at the delivery address. Additional charges may apply. Lift gate option will be presented during the checkout process.

Please note that lift gate service only ensures the product is removed from the truck. We recommend you have the additional help of two to four people to move the product to its desired location because drivers are not required to assist.

Requesting lift gate service after ordering may result in additional charges and delays.

If you need additional assistance deciding, please give our helpful sales representatives a call at 1-800-935-1340.

Shipping to Alaska and Hawaii:

Standard shipping prices for orders shipping to Alaska or Hawaii will contain an additional shipping surcharge. Options and pricing are presented during the checkout process. You can also call us at 1-800-935-1340 for more information.

PO Boxes, APO/FPO, and International Addresses:

We do not ship to APO/FPO, US Territories, Canada or other countries at this time.

For security purposes, CPO DOES NOT ship to P.O. Boxes.